IT leaders are under increasing pressure to improve service reliability while managing growing ticket volumes and constrained resources. Business automation has long been a priority for IT organizations, and AI has emerged as the most impactful accelerator of that strategy. By automating ticket triage, improving categorization, and aggregating incidents into actionable patterns, AI enables support…
(A follow-up to the “When IAM meets M&A: operational readiness beyond architecture” post) In our previous post Keith discussed “what running the architecture means for IAM” and its impacts on everyday operations readiness, enablement, people, and process. In this article we will focus on what teams like network operations (NOC) actually do with the architecture; translating it…
Last time, we covered how logical architecture drives operational readiness. This week, we’re zeroing in on the key capabilities of Identity and Access Management. Many organizations face similar identity and access management (IAM) challenges as illustrated in our fictional example of ABC Health Now. Ensuring users can seamlessly access tools, applications, and data from their first day remains…
In our previous post, we explored what ABC Health Now needs to achieve. Now, we’re zooming in on how IT makes that happen by translating business goals into technical realities. A logical architecture is important in mergers and acquisitions because it provides a clear blueprint of how IT capabilities, systems, and data should integrate, ensuring…
Every organization has goals it’s working to achieve, like faster growth, smoother operations, and improved customer experiences. But reaching those goals requires more than just a solid technical design or a clear vision for change. It takes both. Conceptual architecture and transformation must work together for strategy to turn into action. Architecture outlines the essential systems,…
Physical IT architecture isn’t just hardware, it is the invisible engine of growth that turns strategy into reality. It powers operations, connecting IT investments to strategic objectives, ensuring technology supports business success. Without a strong physical foundation, even the best strategies, software, and digital initiatives cannot deliver business value. Business benefits of Physical IT Architecture: Provides the…
Unlike conceptual or physical architectures, logical architecture shows the structure of IT capabilities, processes, and interactions, defining how system components work and function. It shows IT what needs done to support business strategy without identifying specific technologies. Logical IT architecture breaks down the system into layers, services, and data flows, providing more technical structure guiding teams in planning and execution. Once defined, logical…
Companies often underestimate the importance and value of a cohesive IT architecture and how it helps achieve business outcomes. The three main types of IT architecture are conceptual, logical, and physical. Understanding and defining these architectures is important for a business because each plays a distinct role in ensuring technology solutions align with business goals, are well-designed, and…
Businesses constantly seek innovative solutions to reduce costs, enhance productivity, and strengthen security. Virtual Desktop Infrastructure (VDI) empowers organizations to address such needs by revolutionizing how employees’ access and interact with their work environment. VDI is a technology hosting desktop operating systems (Windows and Linux) running business critical applications for end-users offering greater flexibility and…